Privacy Policy

1. Information We Collect

Depending on how you use our services, we may collect:

• Name, email address and other registration details.
• Account identification and authentication information.
• Course enrolment and subscription records.
• Quiz attempts, answers, scores and learning progress.
• Payment references and transaction status.
• Technical information such as browser, device and security logs, where collected.
• Information voluntarily submitted through contact or support requests.

2. How We Use Your Information

Information may be used for the following purposes:

• Creating and managing user accounts.
• Providing access to purchased courses and educational resources.
• Recording quiz attempts, scores and learning progress.
• Verifying payments and managing subscriptions.
• Responding to enquiries and resolving technical issues.
• Maintaining website security and preventing misuse.
• Improving website performance and educational services.
• Meeting applicable legal and regulatory requirements.

3. Firebase and Data Storage

We use Google Firebase services for functions such as user authentication and data storage. Information associated with user accounts and educational activities may be processed and stored through these services.

The processing of information by Google is also subject to the applicable Google and Firebase privacy terms.

4. Payment Processing

Payments for paid courses and services may be processed through Razorpay or another payment service provider displayed at checkout.

We may retain transaction references, payment status, order details and related information necessary for payment verification, course activation, support and accounting purposes.

Users should never share their card PIN, CVV, UPI PIN or payment passwords with our support team. Payment credentials are handled through the payment provider's authorised payment process.

5. Sharing of Information

We do not sell users' personal information. Information may be shared with service providers such as Firebase and Razorpay where necessary to operate the website, provide services, process payments or maintain security.

Information may also be disclosed where required by applicable law, a valid legal process or a competent authority.

6. Cookies and Technical Information

The website and its service providers may use cookies, local storage or similar technologies where necessary for authentication, session management, security and website functionality.

Browser settings may allow users to manage certain cookies. Disabling essential storage technologies may affect some website features.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

Personal information is retained for as long as reasonably necessary to provide services, maintain account and transaction records, resolve disputes and comply with applicable legal requirements. Certain records may need to be retained even after an account is closed.

9. Your Privacy Rights

Subject to applicable law, users may request access to, correction or erasure of their personal information, withdraw consent where applicable, or raise a privacy grievance.

Requests may be submitted through our Contact Us page. We may need to verify the identity of the requester before processing a request. Information required for legal, security or accounting purposes may be retained where permitted or required by law.

10. Children's Privacy

Our services are primarily intended for individuals preparing for departmental and competitive examinations. Where personal data of children is processed, applicable parental consent and other legal requirements will be followed.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of websites operated by third parties. Users should review their respective privacy policies.

12. Changes to This Privacy Policy

This policy may be updated periodically to reflect changes in our services, technology or applicable legal requirements. The revised policy will be published on this page.