This policy applies to purchases of online courses, mock tests and other paid educational services offered through IndiaPostExam.in.
1. Duplicate Payments
Confirmed duplicate payments for the same purchase will be investigated and the eligible duplicate amount will be refunded.
2. Payment Successful but Access Not Activated
If payment is successful but course access is not activated, contact support with your transaction reference. We will verify the payment and resolve the issue or provide an appropriate refund.
3. Failed Transactions
If an amount is debited but the transaction fails, the transaction will be checked and eligible refunds will be processed through the payment provider.
4. Digital Course Purchases
Refund requests for successfully activated digital courses or subscriptions will be reviewed based on the nature of the request, access provided and applicable consumer laws. No clause in this policy removes statutory consumer rights.
5. How to Request a Refund
Send your request with your registered email address, course name, transaction ID and details of the issue.
Contact Support6. Refund Processing
Approved refunds will be initiated through the appropriate payment channel. The time taken for the amount to appear in the user's account may depend on the bank or payment provider.
Last updated: November 2026